Return Policy

Effective Date: July 17, 2024

1. Introduction

At Perro Verde Mezcal, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, we do not accept returns or refunds for any items.

2. Exceptions

In exceptional cases where there is a defect with the product, you may be eligible for a return. To be considered for a return:

• You must email us at info@perroverdemezcal.com within 2 hours of delivery.
• Include a clear picture of the defect along with your order number and a description of the issue.

3. Approval Process

Once we receive your email and review the defect, we will notify you of the approval or rejection of your return request. If your return is approved, we will initiate the return process and provide further instructions.

4. Shipping for Returns

If a return is approved due to a defect, we will cover the cost of return shipping.

5. Refunds

Upon receiving and inspecting the returned item, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment.

6. Contact Us

If you have any questions about our return policy, please contact us at info@perroverdemezcal.com.